How to fix when you can’t make or receive calls on Samsung I9301I Galaxy S3 Neo
If you’re having issues with making or receiving calls on your Samsung I9301I Galaxy S3 Neo, we’ll tell you how to get rid of that problem. There are many reasons for your Samsung I9301I Galaxy S3 Neo doesn’t make or receive calls. It might be something simple like missing a number. As well, it might be something serious like a software bug. In this tutorial, we are going to discuss how to fix when you can’t make or receive calls on Samsung I9301I Galaxy S3 Neo. Go through all these troubleshooting methods and you will be able to find a suitable one and get the problem fixed.
Table of Contents
Basic troubleshooting steps
- Make sure whether your mobile plan is activated or not. Also, ensure that your signal is not weak .
- Check your contact blocked numbers and get a call to a different number.
- Examine the Airplane Mode. If you have accidentally turned it on, you need to turn it off. Go to Settings > Connections > Airplane mode and toggle the switch button.
- Check your SIM card. Remove it and reinsert. If you have another device, insert your SIM card and try to place a call.
- Restart Samsung I9301I Galaxy S3 Neo
1. Call Your Carrier
The problem is always not with the device itself. It might come from your SIM card or Wi-Fi. Therefore contact the provider you are using. If the problem happens due to their system being under maintenance or it is down or something else, you can know about it by reaching out to your carrier.
2. Turn off Smart Call
The smart call feature automatically blocks every number that is not listed on your contacts. The reason for not being able to get or receive calls might be this feature. To disable the Smart Call feature, follow the instructions listed below. It might be able to fix when you can’t make or receive calls on Samsung I9301I Galaxy S3 Neo.
- Open the Phone app
- Go to the More option (three dots) and choose Settings
- Select the switch button next to the Call-ID and spam protection. Select it until it turns green
You can check your blocked contact list here also. Select the Block number option and see them. If you wanna unblock some number, tap on the delete button.
3. Disable the Do Not Disturb
Do Not Disturb allows muting incoming calls, notifications, and messages. Check whether you have accidentally turned it on. If yes, disable it by following the below steps.
- Go to Settings > Notifications> Do not disturb
- Toggle the button to turn off the Do Not Disturb
You can easily do it by swiping the screen from the top. Tap the icon once more until it turns gray.
4. Restart
So, it’s better to restart your Samsung I9301I Galaxy S3 Neo even though you don’t have to get any problems. This procedure refreshes the system and clears the memory. If the root cause of getting this error is some software bug, restarting will fix the issue . All you have to do is hit and hold the Power button just for 2-4 seconds, then pick Restart from the menu. If your Samsung I9301I Galaxy S3 Neo is stuck or frozen, this may not work. You can do a forced reboot method instead. Hold down the Power + Volume Down buttons for about 10 seconds. Then the device power cycles. Select Normal Boot under the Maintenance Boot screen to complete the procedure.
Restart the Samsung I9301I Galaxy S3 Neo in Safe mode
When the Samsung I9301I Galaxy S3 Neo in safe mode and when all the third party apps are turned off, try to make a call. You can find out if any third party is related to the issue. So, here is how to restart the Samsung I9301I Galaxy S3 Neo in safe mode.
- Firstly, switch off your Samsung I9301I Galaxy S3 Neo
- Next, click the power key until the Samsung I9301I Galaxy S3 Neo model name passes
- Release the Power key when the Samsung shows
- Next, click the volume down key
- Hold the Volume down key until the restarting ends
- You can see safe mode shows in the bottom left of the your Samsung I9301I Galaxy S3 Neo screen
- Uninstall the culprit app that are causing the problem
5. Check internet connection
If you wanna make VoIP calls, you need to have an internet connection. Check whether you have a stable Wi-Fi network and cellular data on your Samsung I9301I Galaxy S3 Neo.
- Toggle Wi-Fi
- Try different Wi-Fi network or switch to mobile data
6. Disable Call Forwarding
The call-forwarding feature is used to redirect incoming calls from one smartphone to another. If you are using more than one phone, this feature is useful. Enabling this feature might be the reason of getting this problem. Follow the below steps to disable the call forwarding feature and to fix when you can’t make or receive calls on Samsung I9301I Galaxy S3 Neo.
- Tap the Phone app
- Select More (three dots)
- On the drop-down menu, select Settings
- Scroll down and find the Supplementary Services
- Select Call forwarding
- Select Always forward and select Enable
You can check the call-barring feature in the Supplementary Services screen. If it is enabled, it will stop all outgoing and incoming calls. You need to disable this feature to fix when you can’t make or receive calls on Samsung I9301I Galaxy S3 Neo.
- Tap the Phone app
- Select More (three dots)
- On the drop-down menu, select Settings
- Scroll down and find the Supplementary Services
- Select Call Barring
- Select Voice call and turn off the All incoming calls
7. Check the SIM card
The problem might be with your SIM card. Therefore check whether it is an active SIM card and whether it has a weak signal or a full signal. Also, check whether you have placed it correctly.
8. Reset Network Settings
If you are trying to place a call via Wi-Fi or cellular data, resetting network settings will help to fix when you can’t make or receive calls on Samsung I9301I Galaxy S3 Neo.
- Go to Settings > General Management
- Tap Reset > Reset network settings
Resetting network settings will delete all the Wi-Fi passwords. Therefore you have to re-enter your Wi-Fi password.
9. Factory reset
This is the final method to fix when you can’t make or receive calls on Samsung I9301I Galaxy S3 Neo. But you will lose your data during this procedure. That is why you need to back up your data like photos, videos and documents before doing it.
- Launch the Apps tray on Samsung I9301I Galaxy S3 Neo
- Find the Settings app and go to Cloud and accounts > Backup and restore
- Hit Back up my data to move the slider to ON or OF (if you want)
- Hit Restore to move the slider to ON or OFF (if you want)
- Go back to the Settings menu and go to General Management > Reset > Factory data reset > Reset device
- Enter your credentials to unlock the Samsung I9301I Galaxy S3 Neo
- Select Continue > Delete all
10. Delete the cache partition
The corrupted cache may bring troubles sometime. So, it is better to clear the cache in your Samsung I9301I Galaxy S3 Neo by restarting the device in recovery mode. After that, new cache will be replaced. Here is how to delete the cache partition.
- Switch off the Samsung I9301I Galaxy S3 Neo.
- Press and hold the Bixby and Volume Up keys before pressing and holding the Power key or Press and hold the Power Button and Volume Up keys before pressing and holding the Power key.
- Release all keys after the Android logo appears (‘Installing system update’ will appear for roughly 30 to 60 seconds before the Android system recovery menu options appear).
- To highlight “wipe cache partition,” repeatedly press the Volume Down key.
- To choose, press the Power key.
- To select, press the Power key after selecting “yes” with the Volume Down key.
- The phrase “Reboot system now” is highlighted when the erase cache partition is finished.
- To restart the Samsung I9301I Galaxy S3 Neo, press the Power key.
Frequently Asked Questions
Why won’t my Samsung Galaxy place or take calls?
If your account or network is down, you may have trouble making calls if you’re in an area with poor mobile service. There will be few to no network bars in the upper right corner of your screen if your cell coverage is poor. If so, relocate to a location with a stronger signal.
Why I can not take or make calls on Samsung Galaxy after fell into grounds
Sometimes, the error of the SIM card may culprit for the issue. The SIM card may be shaken or incorrectly replaced after the drop. First of all, you better to take the SIM card out. Wipe it using a soft cloth. Then, insert the SIM card properly. For sure, the issue will be fixed if you place the SIM in the right direction.
After the device update I can not take calls
First make sure the update is over. Then, check for the Phone app. Make clear any of above facts are not affected to the call dropping issue. Perform a soft reset on the Samsung I9301I Galaxy S3 Neo. If not, reinsert the SIM card properly.
Why do my calls to Samsung Galaxy keep dropping?
Signal problems are most likely to be to blame if your phone occasionally drops calls. However, a damaged or improperly placed SIM card could be the reason for regular call drops. In other cases, there may be liquid or physical damage to the Samsung I9301I Galaxy S3 Neo.
How can I tell whether call forwarding is on?
From your Samsung I9301I Galaxy S3 Neo’s main menu, select the Call Settings option. Choose Call Forwarding. Choose the Call Forwarding type whose status you want to check. Choosing View Status.
What happens if someone calls you while your Samsung I9301I Galaxy S3 Neo is set to Do Not Disturb?
When the Do Not Disturb option is activated on an iPhone or an Android device, calls will be transferred directly to your voicemail. There won’t be any popups or other screen disturbances of any kind.
What happens if you reset your network settings?
On an iPhone or Android smartphone, resetting the network settings will not remove any cell carrier functionality or account data. Any modifications to your mobile preferences that you may have made while activating your Samsung I9301I Galaxy S3 Neo are reset during the procedure.